HOW WE WORK WITH CLIENTS

Working with Nexaaris Labs.

What to expect when you engage us: how work is contracted, who owns what, how we protect your information and systems, and how we communicate during an engagement.

Contracting

Every engagement starts with a written statement of work describing scope, deliverables, assumptions, timescales and the commercial model — fixed scope for defined pieces of work, or time and materials for open-ended delivery. Nothing chargeable begins until the statement of work is agreed. We are happy to sign a mutual non-disclosure agreement before any detailed discussion.

Intellectual property

Code, infrastructure definitions, documentation and other deliverables created for you belong to you once the work is paid for, unless agreed otherwise in writing. Where we use our own pre-existing tools or templates, you receive a licence to use them as part of the delivered solution. There is no lock-in to Nexaaris Labs.

Protecting your information and systems

We treat client systems and data with the same care we would expect of a supplier to our own business.

We work inside your environments — your Azure tenant, repositories and tools — using accounts you issue and can revoke
Multi-factor authentication on every account, and least-privilege access requested for the duration it is needed
Client data is not copied to personal devices or Nexaaris Labs systems unless agreed in writing
Secrets are never shared by email or chat; we use your secret store or managed identities
Access is removed and handed back at the end of the engagement

Use of AI tools

We use AI-assisted development tools to work efficiently, but client code, data and documents are only used with tools and settings you have approved. We never put confidential client information into consumer AI services, and all AI-assisted output is reviewed by an engineer before it is delivered.

Communication and governance

You always know where the work stands.

A named lead architect responsible for the engagement
Short weekly status updates: progress, risks, decisions needed
Regular demonstrations of working software
Decisions recorded as Architecture Decision Records in your repository

Location and working hours

We are based in the United Kingdom and work remotely by default during UK business hours, with on-site workshops and sessions by arrangement. We work in English and can align with clients across European time zones.

Sub-contracting

Work is delivered by Nexaaris Labs. If a specialist associate would add value, we will only involve them with your prior agreement, under the same confidentiality and security obligations.

Contact: contact@nexaarislabs.com